Bizagi: Digital Transformation Not Going Smoothly in Many Quarters
Change is an inevitable part of life, and with change often comes a lot of difficulty. While we balance this difficulty out with the understanding that change often brings better operations or improved circumstances, it still doesn't negate the effort and difficulty that go along with it. A new report from Bizagi notes that the move to a digital environment is causing a lot of problems up and down the spectrum.
The Bizagi report revealed that 87 percent of businesses faced “severe turbulence” in making the move to digital systems, a point that's exacerbated by the sheer number of businesses making the move. Bizagi's report also noted that 73 percent of respondents believed that failure to keep up with changes to digital operations would leave the business poised for “commercial downfall.” That combination of extreme urgency and the overall complexity of change is making for some real problems, resulting in a technological “traffic jam.”
Though businesses understand the stakes involved, change has been slow. Just 32 percent of businesses worldwide claim to have a “high level” of transformation projects in the works, and that average represents a lot of range. The United States and Canada lead, with 52 percent of businesses engaging in transformation efforts. Brazil isn't far behind at 39 percent, followed by the UK at 31 percent. Nordic countries have some of the lowest rates at 24 percent, followed by Benelux, around 18 percent.
Yet even those who are leading the market see issues ahead. Most respondents—75 percent—note that change is becoming more rapid thanks to a growing slate of “disruptive businesses” that are shaking the market. To beat these disruptors to the punch, current businesses must change more rapidly, a point 82 percent agree upon.
Worse, there are risks involved; 60 percent are looking to change in order to drive better agility within operations, and 54 percent note that the business' own customers are expecting that agility to happen and deliver with it greater benefits. Yet the pursuit of agility comes with risks of its own, like stumbling over unexpected levels of complexity within the business, not being ready to implement changes, and not being prepared for potential backlash as some resist change.
Change is not often easy, and the benefits of change don't always reach everyone similarly. Those who fail to plan for change, meanwhile, are often the most hurt by it, so it becomes vital to work through the issues that come with change as best as possible. We've already seen from this study that there can be a lot of value in change—beating disruptor firms to the punch, improving customer experience and so on—but if it isn't done right, it can make as much problem as it solves, potentially more. This study proves shockingly well that change is necessary, and change can be valuable, but without a careful plan for execution, it can do as much—or even more—harm than good.
Edited by Stefania Viscusi